Return & Refund Policy

At Little Champs, we aim to provide high-quality preschool books and educational learning materials. We carefully check orders before dispatch to ensure that customers receive the correct products in good condition.

If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.

1. Eligibility for Returns

A product may be eligible for return or exchange if:

• You received the wrong product.

• The product was damaged during delivery.

• The product has a manufacturing or printing defect.

• The product received is significantly different from the product ordered.

The return request must be reported within 3 days of receiving the order.

2. Non-Returnable Items

Due to the nature of educational books and learning materials, the following items are generally not eligible for return or refund:

• Books that have been used, written in, marked, coloured, or damaged after delivery.

• Products with missing pages or accessories caused after delivery.

• Items damaged due to improper handling or storage by the customer.

• Products returned without their original packaging, where applicable.

• Products returned after the applicable return period.

3. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us within 3 days of delivery.

For verification, we may request:

• Order number

• Photos or videos of the received product

• Photos of the packaging

• Details of the issue

Once the issue is verified, we may offer a replacement or refund, depending on product availability and circumstances.

4. Refunds

Approved refunds will be processed after the returned product has been received and inspected.

The refund amount may depend on the nature of the issue and the applicable refund method.

For eligible cases where the incorrect or damaged product was supplied by Little Champs, the applicable return or replacement delivery charges may be covered by us.

5. Exchange

If an exchange is approved, the replacement product will be shipped subject to availability.

If the same product is unavailable, we may offer an alternative product of comparable value or provide a refund where applicable.

6. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

7. Refund Processing Time

Once a refund has been approved, processing time may vary depending on the payment method and financial institution involved.

Customers will be informed once the refund has been initiated.

8. Important Notice

Customers are requested to carefully check their order immediately after delivery. Any issue regarding a damaged, defective, or incorrect product should be reported within the specified return period.

Little Champs reserves the right to reject return or refund requests that do not meet the conditions outlined in this policy.

9. Contact Us

For return, exchange, or refund assistance, please contact us through the contact details provided on our website. Please include your order number and relevant details so that we can process your request efficiently.

Little Champs reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.